Terms of Service

These Terms of Service (“Terms”) govern your access to and use of The Tripman website and booking services (“Services”). By using the Services, you agree to these Terms.

Bookings

• Availability: bookings are subject to availability and confirmation.
• Accurate information: you agree to provide accurate booking details — including your full name, contact info, date/time, pickup country, pickup city, and street address.
• Timing: you are responsible for being ready at the scheduled time and at the address you provided.

Service area

Our standard pickup area is the Greater Toronto Area (currently Toronto, Mississauga, Vaughan, Markham, and Richmond Hill). From time to time we run tour windows in additional cities (for example Ottawa, Montreal, New York). The country/city list shown in the booking form on a given date is the authoritative source for where we can pick up — only cities visible there can be booked.

If your city is not listed on your chosen date, please contact us before booking. We may be able to arrange a special pickup or let you know when a tour will pass through your area.

Pricing & payment

• Canada pickups: 99 CAD + 13% HST (total 111.87 CAD) for a 60-minute ride covering 1–4 people.
• USA pickups: 110 USD + 13% sales tax (total 124.30 USD) for the same ride.
• The flat rate covers the ride itself: pick-up, drop-off at the same location, music, and the on-board party.
• Taxes are shown as a separate line on the checkout summary and on your receipt. Currency (CAD vs USD) is determined by the pickup country you select.
• Payments are processed securely through Stripe. We do not store your full card number.

Cancellation & refunds

• No self-service cancellations: for launch, bookings cannot be cancelled or changed online. If you need to request a change or cancellation, you must contact The Tripman directly.
• No refunds: all sales are final and refunds are not available at this time, even if a booking is cancelled. Refunds may be issued only where required by law or at our sole discretion in exceptional circumstances.

Content, recording & video features

The Tripman experience is content-driven. We may record audio, video, and photos during rides for use across our social channels (Instagram, TikTok, YouTube, Facebook), our website, and other promotional materials.

Being featured in a Tripman video is not guaranteed. The flat-rate price covers the ride itself only. Whether your ride is filmed, edited, posted, or featured depends on the energy of the night, technical conditions, and our editorial discretion — there is no obligation, deadline, or refund tied to whether or when content from your ride is published. By booking, you grant The Tripman a perpetual, royalty-free license to use any recordings or images captured during your ride for the purposes described above.

If you do not want to be filmed, please tell us before the ride begins.

Prohibited use

• Do not misuse the site or attempt unauthorized access.
• Do not submit fraudulent bookings or payment attempts.
• Do not harass or endanger staff, drivers, or other guests.

Disclaimers & limitation of liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, The Tripman is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill.

Changes to these Terms

We may update these Terms from time to time. Continued use of the Services after an update means you accept the revised Terms.

Contact

Questions? Email thetripman01@gmail.com.